WEBSITE USE POLICY
- Acceptance of terms
By accessing or using our website, you agree to comply with these terms of use. If you do not agree, you should not use our services. - Permitted use
You agree to use our website only for lawful purposes and in accordance with these conditions. You must not:
Use the site for fraudulent or illegal activities
Interfere with the security or operation of the site
Trying to access restricted areas of the system - Intellectual property
All content available on TdProvider (text, images, brands, logos) is the property of the company or authorized third parties. Reproduction without consent is prohibited. - Links to third parties
Our site may contain links to third party sites. We are not responsible for the content or privacy practices of these sites. - Limited liability
We do not guarantee that the site will operate without errors or interruptions. Under no circumstances will we be liable for damages arising from the use of the site or the inability to access it. - Modifications
We reserve the right to modify these terms at any time. Modifications will be posted on this page and will be effective immediately.
PRIVACY POLICY
- Introduction At TdProvider, we value and respect our customers’ privacy. This Privacy Policy describes how we collect, use, share, and protect your personal information when you use our website and services.
- Information We Collect We collect the following personal information when you interact with our website:
- Full name
- Email address
- Payment information (such as bank or card details)
- Shipping address and location
- Other information you provide when making a purchase or registering
- Use of Information We use your personal data to:
- Process Orders and payments
- Verify transactions and prevent fraud
- Improve customer experience
- Provide support and assistance
- Comply with legal obligations
- Sharing information with third parties We may share your personal information with trusted third parties in the following cases:
- Secure payment processors
- Logistics and shipping companies
- Identity verification services
- Legal or security service providers, when required
- Data Security We implement reasonable technical and organizational measures to protect your personal data from unauthorized access, loss, or disclosure.
- Your Rights As a user, you have the right to:
- Access your personal data
- Request correction or deletion of your data
- Object to or restrict the processing of your data. You can exercise these rights by contacting us at: [contact email]
- Changes to this Policy We reserve the right to update this Privacy Policy. Any changes will be posted on this page with the corresponding date.
SHIPPING POLICY
- Introduction At TdProvider, we value and respect our customers’ privacy. This Privacy Policy describes how we collect, use, share, and protect your personal information when you use our website and services.
- Information We Collect We collect the following personal information when you interact with our website:
- Full name
- Email address
- Payment information (such as bank or card details)
- Shipping address and location
- Other information you provide when making a purchase or registering
- Use of Information We use your personal data to:
- Process Orders and payments
- Verify transactions and prevent fraud
- Improve customer experience
- Provide support and assistance
- Comply with legal obligations
- Sharing information with third parties We may share your personal information with trusted third parties in the following cases:
- Secure payment processors
- Logistics and shipping companies
- Identity verification services
- Legal or security service providers, when required
- Data Security We implement reasonable technical and organizational measures to protect your personal data from unauthorized access, loss, or disclosure.
- Your Rights As a user, you have the right to:
- Access your personal data
- Request correction or deletion of your data
- Object to or restrict the processing of your data. You can exercise these rights by contacting us at: [contact email]
- Changes to this Policy We reserve the right to update this Privacy Policy. Any changes will be posted on this page with the corresponding date.
PAYMENT POLICY
- Accepted Payment Methods
- Credit and Debit Cards: Visa, MasterCard, American Express, Discover
- Online Payments: PayPal, Apple Pay, Google Pay
- Bank Transfers (by prior coordination with our sales team)
- Business Accounts with Credit Billing (subject to pre-approval)
- Credit Billing for Businesses
- Retail businesses can apply for a credit account with TdProvider.
- The standard payment term is 30 days from the invoice date (Net 30), unless otherwise agreed.
- Failure to meet payment deadlines may result in late fees or temporary suspension of service.
- Payment Confirmation
- Orders are processed only after payment confirmation, except for approved business accounts.
- You will receive a receipt by email upon completion of the transaction.
- Security and Data Protection
- All online payments are processed through secure platforms with SSL encryption.
- TdProvider does not store sensitive credit card information.
- Currency and Prices
- All prices are in US dollars (USD).
- Prices may be subject to change without notice, but the current value will be honored at the time of order confirmation.
- Taxes
- Applicable taxes are calculated based on the buyer’s location and are detailed at checkout.
RETURN POLICY
WHAT IS TDPROVIDER’S RETURN POLICY?
Here’s what you need to know about product returns:
At TdProvider, we’re committed to making your shopping experience as easy and worry-free as possible. We understand that sometimes a purchase may not meet your expectations or your needs may change. In those cases, we make returns quick and easy.
Most items can be returned for a refund or exchange/replacement within 30 days of delivery, as long as they are in their original or unused condition. Eligible items are eligible for free returns.
VERIFY
On the store’s website, look for the «Returns» or «Return Policy» section.
The return period for products is 30 days.
Conditions (unused product, in original packaging, etc.).
REQUEST A RETURN
Log in to your account (if you have one).
Go to the «My Orders» section and select the order you wish to return.
Choose the «Return» or «Request a Return» option.
In some cases, you will need to fill out a form or contact customer service.
PREPARE THE PRODUCT
Make sure it is in good condition, with all its accessories, tags, and original packaging.
Print the return label (if provided) and affix it to the package.
Take it to the indicated shipping point (courier, mailbox, etc.).
Keep the shipping receipt for safekeeping.
Pack the product well to avoid damage in transit.
REFUND
You will receive a refund once we process your return in our system. It may take up to 30 days to receive and process your return. In certain circumstances, the refund period may be longer. For more information, see our page.
Your refund will be credited back to the same payment method you used for your original order.
Shipping and handling charges are non-refundable unless the return is due to our error.
ITEMS THAT CANNOT BE RETURNED
Electronic products are non-returnable. See our Return Policy for details.
Products that may pose potential health and safety risks once sold
Products with shipping restrictions
Special orders, tools, and commercial equipment are subject to a 15% restocking fee when returned.
Clearance and «AS IS» merchandise are non-refundable.
Shipping costs are non-refundable unless determined to be due to our error.
PLEASE NOTE: Returns and exchanges may be limited at any time and for any reason.
